Free 2-Minute Manager Check

They Didn’t Do the Job. Do They Need Help—or Consequences?

Before you coach them again, write them up, or take the work back, use one real performance miss to determine whether the problem was:

• An unclear expectation
• A genuine ability or resource gap
• Ownership that was never secured
• Or repeated failure after the employee knew, could perform, and agreed

Free. Five questions. Use one real incident.

The Wrong Call Creates Another Problem

Come down hard on an employee who was never properly prepared, and you may punish a setup problem.

Keep explaining and coaching someone who understood the job, had what they needed, and knowingly failed to perform, and the behavior continues—with your name attached to the result.

This check helps you determine what the available facts support before you decide what to do next.

Built From the Manager’s Side of the Desk

I built this process after managing operations where unfinished work could not simply be left undone.

If employees did not perform, I still owned the result.

I needed a repeatable way to distinguish between someone who was not properly equipped and someone who knew the job, could do it, and still chose not to follow through.

This check is the starting point.

Stop Guessing About the Next Conversation.

Use one real miss. Find the likely breakdown. Take the next appropriate step.

Step 1 of 3 — Incident

Start With One Real Incident

Think about one recent situation where an employee did not complete required work correctly, completely, or on time.

Do not answer based on the employee’s reputation, your general frustration, or everything that has happened over the last year.

Use one specific incident.

Step 3 of 3 — Delivery

Your Next Move Is Ready

Enter your email to see:

• The most likely breakdown
• The first action to consider
• A conversation opener
• What facts to gather next