Are You Making These Mistakes In Your Operations Turnaround?

Here's what most managers miss: the people currently struggling in your operation possess irreplaceable institutional knowledge about what's actually broken. They know which suppliers consistently deliver late, which equipment needs constant attention, which procedures create bottlenecks during peak periods, and which corporate initiatives don't translate to floor-level realities.

When you treat these employees as the problem rather than as repositories of diagnostic information, you're throwing away a roadmap to systematic improvement.